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Return & Refund Policy

Returns & Guarantee

We provide a risk-free 30-day guarantee. If any Luxgrove products do not live up to their claims, simply contact us via email. You are eligible to claim a refund provided the request is made within 30 days of delivery.

Defective Products

We take immense pride in the quality of our craftsmanship. However, if a product arrives damaged or defective due to transit issues, please notify us at luxgroveleatherrepair@gmail.com with digital proof of the defect.

For defective items reported within 60 days of delivery, we offer two options:

• A complimentary re-shipment of the product.
• An immediate full refund of the purchase price.

How to Initiate a Return

If you are unsatisfied with your order, our support team is ready to assist. Please note the following guidelines:

• Timeframe: Returns must be initiated within 30 days of the delivery date.
• Responsibility: The buyer is responsible for shipping the product(s) back to us for assessment, repair, or exchange. Original priority shipping fees are non-refundable.
• Process: To ensure your return is processed correctly, you must contact us first at luxgroveleatherrepair@gmail.com to receive the correct return authorization and instructions.

Note: Orders returned to unauthorized addresses may result in delayed or denied refunds. We do not accommodate returns through direct drop-offs.

Cancellation Terms

If you need to cancel your order, please contact us immediately. Our automated warehouse system processes orders quickly; if we can intercept the order before dispatch, we will issue a full refund. If the order has already been shipped, you may return it following the standard return process outlined above.

Restocking Fee

There is no restocking fee for returned orders.

Refund Process

Refunds are initiated once the product is received at our facility and passes quality inspection. Once approved, please allow 5-10 business days for the credit to appear. All refunds are issued via the original method of payment.